IT Help Desk Technician

Kaliber AI is hiring an outstanding IT Help Desk Technician to provide support to customers of our next-generation, AI-powered surgical software. This is an exciting  opportunity for a talented IT technician with a strong interest in healthcare and medical technology to join a rapidly growing company working to make a real difference in the lives of surgeons and patients. Qualified candidates will be passionate about what we're building at Kaliber, and eager to contribute to the success of our wide-ranging line of products, which include patient communication and management tools and intraoperative guidance systems.

Responsibilities
 

  • Manage user account provisioning including new user setup, updates, renewals, and terminations.

  • Ensure all access requests comply with established access control procedures. 

  • Maintain records of user access requests, approvals, and terminations, as well as the disabling of information systems for auditing purposes.

  • Respond to customer queries over the phone, via email, in person, or through remote access.

  • Offer technical assistance for the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software.

  • Document customer interactions.

  • Escalate issues when appropriate.

  • Follow up with customers to ensure issues have been resolved.

  • Run reports and analyze common customer complaints and problems.

  • Maintain procedures and reports that provide technical support to the entire organization and customers.

  • Support the implementation of new solutions and/or applications.
     

Qualifications
 

  • Associate's or bachelor's degree in computer science or a related field.

  • 2+ years experience in a technical support role.

  • Relevant certifications preferred, but not required.

  • Working knowledge of relevant software, hardware, and applications.

  • Enthusiasm for solving complicated problems, coupled with the technical knowledge and analytical skills necessary to successfully identify and implement solutions.

  • Team-oriented attitude and a desire to help colleagues and other departments with technical problems.

  • Strong interpersonal, communication, and relationship-building skills.

  • Ability to manage time and effectively prioritize numerous requests.
     

Benefits
 

  • Competitive compensation, Series B equity

  • Medical, dental, and vision insurance

  • Unlimited vacation

  • Opportunity to collaborate with world-renowned surgeons to help shape the future of surgery
     

Contact
 

To apply for this position, send your resume to jobs@kaliberlabs.com

About Kaliber Labs
 

Kaliber is building an end-to-end suite of AI-powered, minimally invasive surgical software solutions to support patients, providers, and payors. We’re on a mission to develop technology that supports more accurate, consistent, and efficient surgical performance, unifies and streamlines the surgical journey, and facilitates personalized, evidence-based care.

Kaliber Labs is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.